Privacy policy

Be Balance – Terms of Service

 


Last updated: September 10, 2025


Welcome to be balance! These Terms of Service (the “Terms”) govern your use of our website, online store, and related services (together, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you should not use our Services.

 

 

 

1. Who We Are

 


The Services are operated by BE BALANCE FOOD SUPPLEMENTS TRADING L.L.C. (referred to as “be balance,” “we,” “us,” or “our”), registered in Dubai, UAE.

 

 

 

2. Eligibility

 


By using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.

 

 

 

3. Products and Availability

 

 

  • All products, descriptions, images, and prices are subject to change without notice.

  • We strive to display product colors and packaging accurately, but we cannot guarantee that your device’s display reflects the actual product.

  • We reserve the right to limit the quantities of any products or refuse any order.

 

 

 

 

4. Orders and Payment

 

 

  • By placing an order, you agree to provide accurate, complete, and current information.

  • Orders are subject to acceptance and product availability.

  • Payment must be made in full at the time of purchase. We accept the payment methods shown at checkout (e.g., credit card, PayPal).

  • All transactions are processed securely through third-party payment providers.

 

 

 

 

5. Shipping and Delivery

 

 

  • Delivery times vary depending on your location. We aim to deliver within 3 working days in Dubai and 5 working days across the UAE.

  • Shipping fees are shown at checkout.

  • Risk of loss and title pass to you upon delivery of the products to the address you provide.

 

 

 

 

6. Returns and Exchanges

 

 

  • Due to the nature of our products (food supplements), returns and exchanges are not accepted unless the product is defective or damaged on arrival.

  • If you receive a defective or incorrect product, please contact us within 48 hours of delivery at info@be-balance.com. We may request proof (e.g., photos) before issuing a replacement or refund.

 

 

 

 

7. Use of the Services

 


You agree not to:

 

  • Use the Services for any unlawful purpose;

  • Interfere with or disrupt the security or operation of the Services;

  • Attempt to gain unauthorized access to our systems or data.

 

 

 

 

8. Intellectual Property

 


All content on the Services, including text, images, logos, trademarks, and designs, is the property of be balance or our licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission.

 

 

 

9. Disclaimer of Warranties

 

 

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • We do not guarantee that the Services will be error-free, uninterrupted, or secure.

  • Except as required by law, we provide our products and Services “as is” without warranties of any kind.

 

 

 

 

10. Limitation of Liability

 


To the maximum extent permitted by law:

 

  • be balance shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services or products.

  • Our total liability for any claim shall not exceed the total amount you paid for the product that gave rise to the claim.

 

 

 

 

11. Governing Law

 


These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

 

 

 

12. Changes to These Terms

 


We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Services after changes means you accept the revised Terms.

 

 

 

13. Contact Us

 


If you have questions about these Terms, please contact us:


 info@be-balance.com

 Bin Dasmal Group - Al Quoz Head Office, Dubai, UAE